How we collect, use, disclose, retain and protect personal information when you visit this site, submit a franchise inquiry, or talk to our franchise team.
Last Updated: November 1, 2026
Section 6 explains what each category is for.
Best Brains, Inc. (“Best Brains,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly, transparently and in accordance with applicable privacy and data protection laws.
This Global Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you:
This Privacy Policy also explains the privacy rights that may be available to you based on where you live.
The organization responsible for the personal information covered by this Privacy Policy is:
Best Brains, Inc.
135 E. Algonquin Road, Suite B
Arlington Heights, Illinois 60005
United States
Email: info@bestbrains.com
Franchise inquiries: franchise@bestbrains.com
Telephone: (800) 582-0360
For purposes of applicable privacy laws, Best Brains, Inc. is generally the "controller," "business," "organization," "data fiduciary," or equivalent entity responsible for determining why and how personal information is processed.
In some countries, a Best Brains affiliate, regional franchise organization, master franchisee, or authorized franchise-development representative may also act as a separate or joint controller. When this applies, additional information may be provided at the time your information is collected or transferred.
This Privacy Policy applies to personal information collected in connection with Best Brains franchise recruitment and development.
It does not govern personal information collected from:
Those activities may be governed by separate privacy policies or notices.
The information we collect depends on how you interact with us and how far you proceed through the franchise evaluation process.
We may collect the following information when you submit a form, speak with us, or otherwise communicate with Best Brains:
As you advance through the franchise evaluation process, we may request:
We generally do not ask you to submit bank account numbers, government identification numbers, passport details, or complete financial statements through the public website. When such information is required, we may provide a separate secure collection method and additional notice.
Telephone or video calls may be recorded where permitted by law. When recording is used, we will provide notice or obtain consent when required.
When you visit our website, we and our service providers may automatically collect:
We collect this information through cookies, pixels, tags, scripts, software development tools, server logs, and similar technologies.
We may receive information about you from:
When another person provides us with your information, that person is responsible for having the authority to do so.
We may use personal information to:
We will not use personal information for a materially different purpose without providing additional notice and obtaining consent where required.
Where applicable law requires us to identify a legal basis, we rely on one or more of the following:
We process information to respond to your franchise inquiry, evaluate your application, and take steps you request before potentially entering into a franchise agreement.
We may process information when reasonably necessary for legitimate business interests, including:
We consider whether these interests are overridden by your privacy rights before relying on this basis.
We may rely on consent for:
You may withdraw consent at any time. Withdrawal does not affect processing that occurred before withdrawal.
We process information when necessary to comply with laws governing franchises, financial records, taxation, sanctions, anti-fraud activities, litigation, regulatory inquiries, and other legal obligations.
Where permitted, we may process information to establish, exercise, or defend legal claims or for other substantial public-interest reasons recognized by law.
We use cookies and similar technologies to operate the website and understand how it is used.
These cookies are required for functions such as:
Essential cookies cannot always be disabled through our website.
These cookies support optional functions such as:
These cookies help us understand:
Subject to your choices and applicable law, advertising technologies may be used to:
Where required, non-essential cookies will not be activated until you provide consent.
You can manage non-essential technologies through the Cookie Settings or Your Privacy Choices link on our website. You may also adjust your browser settings, although browser controls may not prevent every type of tracking.
Where legally required, we recognize supported browser-based opt-out preference signals, such as the Global Privacy Control (GPC), as a request to opt out of sale, sharing, or targeted advertising for the browser and device sending the signal.
Cookie duration varies. Session cookies generally expire when the browser is closed. Persistent cookies generally remain for no longer than 24 months unless a longer period is reasonably necessary, disclosed through our cookie settings tool, and permitted by law.
We may contact you about the franchise opportunity you requested. These communications are part of responding to your inquiry and are not necessarily promotional marketing.
Where permitted, we may also send marketing communications about:
You can unsubscribe from promotional emails by using the unsubscribe link included in the email or by contacting us.
You may request that promotional telephone calls or text messages stop by telling the representative, replying "STOP" where applicable, or contacting us.
Unsubscribing from marketing will not prevent us from sending non-promotional communications related to an active inquiry, application, legal matter, or transaction.
We may disclose personal information to the following recipients:
Information may be shared with Best Brains corporate affiliates, regional offices, master franchisees, area developers, or authorized representatives when necessary to evaluate or manage an opportunity in a particular country or territory.
We may use providers that support:
These providers are permitted to process personal information only for authorized purposes and subject to appropriate contractual obligations.
We use Google Cloud Fraud Defense (reCAPTCHA) to protect our forms from automated abuse. Google processes the information it collects for that purpose, such as device and browser signals, interaction data and IP address, on our behalf as a data processor under the Google Cloud Data Processing Addendum.
Information may be disclosed to attorneys, accountants, auditors, insurers, financial institutions, franchise consultants, and other professional advisers.
Subject to applicable consent and opt-out rights, online identifiers and website activity may be disclosed to analytics, social-media, and advertising providers.
We may disclose information:
Information may be disclosed in connection with a proposed or completed merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction. Any recipient will be required to handle information consistently with applicable law.
We may disclose information when you request or authorize us to do so.
Best Brains does not sell personal information in exchange for money.
However, our use of certain advertising cookies, pixels, or similar technologies may be considered a "sale," "sharing," or use for "targeted advertising" under some United States privacy laws, even when no money is exchanged.
Depending on our website configuration, the categories involved may include:
Recipients may include social-media, analytics, and digital advertising providers.
Where applicable, you may opt out by selecting Your Privacy Choices, changing your cookie preferences, or using a supported Global Privacy Control (GPC) signal.
We do not knowingly sell or share the personal information of individuals under 18 years of age.
Best Brains is headquartered in the United States. Information collected through the website may be transferred to, accessed from, or stored in the United States and other countries where Best Brains, its regional organizations, or service providers operate.
These countries may have privacy laws that differ from those in your country.
Where required, we use appropriate safeguards for international transfers, which may include:
You may contact us for information about safeguards applicable to your information.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, regulatory, accounting, security, and dispute-resolution requirements.
Unless a longer period is required or justified, our general retention periods are:
Basic inquiry and communication records may be retained for up to 24 months after the last meaningful interaction.
Application, interview, qualification, and decision records may be retained for up to seven years after the application is closed, withdrawn, or declined.
If you become a franchisee, relevant information will become part of the franchise relationship record and may be retained for the duration of the relationship and generally for up to seven years afterward, or longer where required by law or contract.
Marketing contact information is retained until you unsubscribe, or we determine that it is no longer useful. We may retain a limited suppression record after an opt-out to ensure that your preference continues to be honored.
General website logs are ordinarily retained for up to 12 months. Security or fraud records may be retained longer when needed to investigate an incident or protect legal rights.
Cookie information is retained according to the duration listed in our cookie-management tool and generally for no longer than 24 months.
Where calls are recorded, recordings are generally retained for no longer than 12 months, unless needed for an active application, complaint, legal matter, or regulatory requirement.
Information may be retained longer when necessary to comply with law, preserve evidence, resolve a dispute, enforce an agreement, or protect legal rights.
When information is no longer required, we take reasonable steps to delete, destroy, or de-identify it.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against:
Our safeguards may include access controls, authentication, encryption, monitoring, employee confidentiality requirements, vendor reviews, secure hosting, backups, and incident-response procedures.
No website, transmission method, or information system is completely secure. You should not send highly confidential financial information, passwords, passport information, or government identification numbers through an unsecured website form or ordinary email.
Privacy rights vary by jurisdiction. Depending on where you live and subject to legal exceptions, you may have the right to:
These rights are not absolute. For example, we may retain information needed to comply with franchise laws, maintain legal records, complete a requested transaction, prevent fraud, or defend legal claims.
You may submit a request by:
Please write "Privacy Request" in the subject line and identify your country or state of residence.
We may need to verify your identity before completing a request. We will use information provided for verification only to process the request.
You may use an authorized agent where permitted by law. We may require proof of the agent's authority and may contact you directly to verify the request.
We will respond within the period required by applicable law. We will not discriminate against you for exercising a privacy right.
Residents of certain U.S. states may have additional rights, including rights to access, correct, delete, or obtain a copy of personal information and to opt out of sale, sharing, targeted advertising, or certain profiling.
Where applicable, you may also appeal a denial of a privacy request by replying to our decision and stating that you wish to appeal.
This section supplements the rest of this Privacy Policy for California residents.
During the preceding 12 months, we may have collected the following categories of personal information:
We collect these categories from the sources described in Section 3 and use them for the purposes described in Section 4.
We may disclose these categories to the recipients described in Section 8 for business purposes.
We do not sell personal information for money. Certain disclosures of identifiers and internet activity to digital advertising partners may be considered a sale or sharing under California law. California residents may opt out through Your Privacy Choices or a supported Global Privacy Control (GPC) signal.
We do not use or disclose sensitive personal information for purposes that require a separate right to limit under California law.
California residents may request:
California residents may also request information under California's "Shine the Light" law regarding certain disclosures for third-party direct-marketing purposes, where applicable, by contacting us.
If you are in the European Economic Area or United Kingdom, you may have the right to:
We will identify the applicable lawful basis for processing as described in Section 5.
We do not intend to make decisions about franchise candidates based solely on automated processing that produces legal or similarly significant effects. If this changes, we will provide any notice and rights required by law.
You may complain to the supervisory authority in the country where you live or work. UK residents may complain to the UK Information Commissioner's Office.
Where Best Brains is required to appoint an EU or UK representative, the representative's contact details will be made available through this Privacy Policy or a supplemental notice.
Canadian residents may request access to, and correction of, personal information held by Best Brains, subject to applicable exceptions.
We seek meaningful consent where consent is required and limit collection, use, and disclosure to appropriate purposes.
You may withdraw consent, subject to legal and contractual restrictions and reasonable notice. Withdrawal may affect our ability to evaluate or respond to a franchise application.
Canadian residents may submit questions or complaints to our privacy contact. If a concern is not resolved, you may have the right to contact the Office of the Privacy Commissioner of Canada or the appropriate provincial privacy authority.
For Quebec residents, the person responsible for the protection of personal information at Best Brains may be contacted using the information in Section 26.
Personal information may be processed outside Canada, including in the United States, where it may be available to courts, law-enforcement agencies, or regulators under local law.
Where the Australian Privacy Act and Australian Privacy Principles apply, Australian residents may:
Complaints should first be submitted to us using the contact information in Section 26. We will investigate and respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner.
We take reasonable steps to ensure that overseas recipients handle personal information consistently with applicable Australian privacy requirements where those requirements apply.
Where India's Digital Personal Data Protection Act and related rules apply and are in force, individuals in India may have rights to:
You are responsible for providing information that is accurate, complete, and not misleading and for not impersonating another person.
Requests and grievances may be submitted using the contact information in Section 26.
Where the United Arab Emirates Personal Data Protection Law or another applicable UAE data-protection framework applies, you may have rights to:
Different rules may apply in the Dubai International Financial Centre (DIFC) or Abu Dhabi Global Market (ADGM).
Where Saudi Arabia's Personal Data Protection Law (PDPL) applies, individuals may have rights to:
Personal data relating to Saudi Arabia will be transferred outside the Kingdom only where permitted and subject to required safeguards.
Residents of other countries may have additional privacy rights under local law. Best Brains will honor legally valid requests to the extent required by the law applicable to the particular processing activity.
A franchise opportunity may be administered by a local or regional Best Brains organization. When that occurs, you may receive a country-specific or regional supplemental notice.
This franchise recruitment website is intended for adults interested in business ownership and is not directed to children.
We do not knowingly collect personal information through this website from individuals under 18 years of age. If we learn that a child has submitted personal information, we will take reasonable steps to delete it.
Our website may link to or integrate with services operated by third parties, including:
These services may collect information independently and are governed by their own privacy policies. Best Brains is not responsible for the privacy practices of third parties acting independently from us.
Information you post publicly on a social-media platform may be visible to other users.
We may use tools that assist with:
We do not intend to reject or approve franchise candidates solely through an automated process without meaningful human involvement.
Where a tool makes or materially contributes to a decision that produces legal or similarly significant effects, we will provide any notice, explanation, access, or opt-out rights required by applicable law.
We may update this Privacy Policy to reflect changes in:
The updated version will be posted on this website with a revised "Last Updated" date.
When changes materially affect how we use previously collected personal information, we will provide additional notice and obtain consent where required.
Questions, complaints, and privacy requests may be directed to:
Privacy Officer
Best Brains, Inc.
135 E. Algonquin Road, Suite B
Arlington Heights, Illinois 60005
United States
Email: info@bestbrains.com
Telephone: (800) 582-0360
Please include "Privacy Request" or "Privacy Complaint" in the subject line and identify your country or state of residence.
We will acknowledge and investigate privacy complaints and will respond in accordance with applicable law.
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